Based on the spirit of "high quality, excellent service and development", Kaifeng Baxter Instrument Technology Co., Ltd. solemnly promises to you with the concept of "high quality products, reasonable price and considerate service" and the principle of responsibility and openness:

I. the products are distributed with inspection certificates and proper instruction manuals to ensure that users can correctly install and use our products.

II. Our company guarantees that all the ex-factory products are manufactured and inspected according to relevant national standards, and unqualified products will never leave the factory. Ensure strict performance, and strictly implement the relevant regulations of the state on after-sales service of industrial products. Within 18 months from the delivery date or within 12 months of product installation (whichever comes first), if the buyer can prove that the product is installed and used correctly according to the method suggested by our company, and that the product itself has design, material or processing defects, and submit a written application to our company, our company will recall the defective products for repair and replacement free of charge.

III. If the user raises any quality objection to our products, the company promises to make a handling opinion within 12 hours after receiving the objection from the user. If on-site solution is required, professional technical service personnel shall be dispatched, and the service personnel shall not be evacuated until the quality problems are solved. Our company will file the product quality problems and processing results of each user feedback.

IV. This product after-sales service promise of our company can replace other express or implied product quality guarantees, and can be regarded as the compensation of the buyer and the responsibility of the seller.

Our quality

Service commitment

Service hotline: 0371-26680716 26680726

Lifetime service: Baxter only provides lifetime service for its products.

The warranty

Baxter flow meter is guaranteed for 24 months

Pay a return visit

Regular return visit, and make a detailed record of comments.

maintenance

We will respond within 2 hours after receiving the repair report from customers, and we will arrive at the user site within 48 hours if on-site service is needed. Baxter has only resident service engineers in its offices, with tools for testing and maintenance.

Conditions and replacement

Baxter meter attaches great importance to the "commonality" and "interchangeability" of parts and components in product design. And for each flowmeter products built a sound technical files, in addition to the factory with a large number of accessories, the offices are also equipped with necessary accessories, to ensure that users can get timely and fast maintenance of products.

warranty

Baxter Instruments is responsible for the warranty of flow meters manufactured by Baxter Instruments.

The warranty period

24 months from the date of shipment.

The warranty limits

1. The installation of the flowmeter does not meet the standards specified in the national specifications and Baxter instrument technical documents.

2. Human factors and irresistible factors.

All other direct costs arising from warranty (including materials, labor and travel expenses) shall be borne by Baxter Instrument.

Warranty service center tel :0371-26680876

Lifetime Service Ordinance

Baxter instrument for all its products to implement lifelong, all-round service, service purpose is:

1. Ensure the uninterrupted operation of products.

2, continue to maintain high measurement accuracy and prolong the life of products.

3, to minimize the user's repair and maintenance costs and management costs.

Service project

To guide the installation and commissioning of products in strict accordance with the regulations.

Technical support

1, to assist users in accordance with the site situation and process requirements for scientific and reasonable selection. Ensure the normal and efficient operation of the instrument.

2, free training and re-training user operators.

3, free to provide a variety of flowmeter technical information.

4. Conducted on-site training for user operators during debugging and maintenance

5. Assist users to develop instrument management system.

The spare parts to replace

1. All service engineers carry basic accessories.

2, Baxter instrument offices around the conventional accessories.

365 days a year 24 hours a day service hotline, timely and accurate answer users of every consultation, each emergency repair to make timely, effective arrangements. other

1. After each service is completed, the After-sales Service Form shall be filled in and signed by the user for confirmation.

2. Make follow-up visits to users, conduct "customer satisfaction survey", and welcome users to make comprehensive evaluation on product quality, service quality and service fee rationality.